Channels are Freezing / Buffering

Reset (disconnect power supply for 5 minutes) both the Internet modem/router and the TV Box.
Please make sure you have high speed 25 Mbps or higher on the download and it should be unlimited.
Check Internet speed by going to and clicking Begin test or Go.
WiFi vs Ethernet connection… We recommend ETHERNET. You can use the “Powerline Ethernet Adaptor” to get your ETHERNET connection anywhere in the home.

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